THIS NOTICE DESCRIBES HOW YOUR PERSONAL INFORMATION COLLECTED VIA ONLINE AND MOBILE WEBSITES, PLATFORMS, SERVICES, AND APPLICATIONS THAT WE OWN, OPERATE, OR UTILIZE MAY BE USED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

1. Health Information

“Health Information” is information that identifies you as a current or former Central Iowa Family Institute “CIFI” client/patient/guardian that relates to your/your dependent’s health or condition, your health care services, payment, or coverage for those services.

The privacy of Health Information is governed by the applicable Notice of Policies and Practices to Protect the Privacy of Your Health Information.

2. Your Personal Information

“Personal information” refers to specific facts that can be used to identify or contact you as an individual. Personal Information includes, for example, your name, home address and phone number, birth date, your sex, email address or other information that is unique to you that may not directly relate to your health.

“Personal Information” does not include information that identifies a computer used to access this site because that information doesn’t identify the person using the computer.

We collect your Personal Information through online and mobile websites, platforms, services, and applications that we own or operate only if you provide it to us and use it as provided in this policy. For example, we collect Personal Information you submit when you submit a refill request, register as a new patient, make a payment, or ask us a question.

3. Types of Personal Information Collected

We may collect the following information about you, your use of the Services, and others who use the Service through your accounts:

• Your name, gender, insurance information, address, email address, phone number(s), and payment details (for example, your credit card information).
• Information obtained via 3rd party authentication systems such as Google authentication (email address and name).
• Questions, feedback, and other messages you address to us directly through tech support, online forms, and social media platforms.
• Other information you provide to us such as posted comments, date of birth, photos, etc.
• Information collected through cookies, web beacons, and other tracking technologies.
• Name of the domain and host from which you access the Internet; the Internet Protocol (IP) address of the computer you are using; the browser and operating system you use; the date and time you access our site; and the website on which you found a link to our site.

4. How CIFI Uses and Shares Personal Information

Website Usage

We may use and share your Personal Information obtained through this website with our employees, contractors, and others to the extent necessary for any of the following purposes:

1. To allow you to participate in a program you have requested to be enrolled in.
2. To provide a product or service you have asked for or purchased.
3. To send you information you have asked for, such as a quote for insurance coverage.
4. To promote our products or services to you.
5. To enable you to provide feedback to us on our products and services.
6. To improve the content, functionality, and usability of this Site.
7. To contact you with information and notices related to your use of this Site.
8. To the extent necessary to comply with a subpoena, court or administrative order, law, rule, regulation, or similar requirement that we believe in good faith legally obligates us to share it.
9. If all or part of the Company is sold, merged, dissolved, acquired, or disbanded to any extent in a similar transaction, or in connection with steps that may need to be taken in anticipation of such events.
10. Within the Company, including among affiliates, or with our parent company, or subsidiaries.

Text Message Usage

Central Iowa Family Institute maintains strict privacy policies to protect the personal information of our users obtained for text message communications. This information is never sold, rented, released, or traded to others without prior consent or legal obligation. Any sharing of information with third parties is solely for the purpose of fulfilling the organization’s obligations to the user. We guarantee that it will never be shared with third parties for marketing purposes.

Text Message Opt-Out: If you are receiving text messages from us and wish to stop receiving them, simply respond with either “STOP” or “UNSUBSCRIBE” to the number from which you received the message. Once we receive your message, you will no longer receive further text messages from us.

5. How CIFI Protects Your Personal Information

We maintain administrative, technical, and physical safeguards designed to protect the Information that you provide on our Online Services. These safeguards vary based on the sensitivity of the Information that is being collected, used, and stored. We cannot guarantee the security of our Online Services, nor can we guarantee the security of the Information you transmit to us over the Internet. We are not liable for the illegal acts of third parties such as criminal hackers.

It is your responsibility to safeguard the devices you use to access our Online Services (such as laptops, tablets, and mobile devices), and to use appropriate security settings on those devices. If those devices are lost, stolen, or misplaced, others may be able to access your account and your personal Information using those devices. You should affirmatively log out of your account (i) prior to ending your session, or (ii) if you will be inactive on the Online Services for more than a few minutes; otherwise, the next user of that computer or device, particularly a public one or one not owned by you, may be able to access your account and the Information in your account if your session has not ended.

You agree that we are not responsible for any harm that may result from someone accessing your account or personal Information on any computer or device where you do not, for any reason, take the necessary steps to log out of your account prior to ending a session on such device or computer.

We retain Information for as long as necessary for the purpose for which it is collected, subject to a longer period if the Information is relevant to a legal challenge.

If your communication includes sensitive information and you prefer not to use one of our secure online forms, please contact us by postal mail, fax, or telephone rather than email.

6. Children Under 13

We will not intentionally collect any personal information (as that term is defined in the Children’s Online Privacy Protection Act) from children under the age of 13 through our Online Services without receiving parental consent. If you think that we have collected such personal information from a child under the age of 13 through our Online Services, please contact us immediately.

7. Following Links on Our Site

This Web site includes links to documents offered by Web sites owned by other various third-party organizations. Once you follow a link or otherwise request information from another Web site, you acknowledge that you must carefully review the terms, conditions, and privacy policies of all websites prior to using said third party websites and you assume all risk of using third-party websites.

8. Obtaining Information from Us

If you want to get non-medical information about you that may be in our records: The Freedom of Information Act and the Privacy Act of 1974 provide you certain rights to get information about you that is in our records. To learn more about the circumstances under which you can get and correct this information, please submit a written request to the following address:

220 W 1st St, Ste. B
Ankeny, IA 50023

You may also obtain details about how your medical information may be used and disclosed and how you can get access to that information by visiting: Notice of Policies and Practices to Protect the Privacy of Your Health Information.

9. Updates to Our Privacy Policy

We may update this Policy from time to time without prior notice. Changes apply to the information collected from the date we post the revision, as well as to information we already hold. We encourage you to visit and review this page frequently so you are aware of any changes since your last visit to the website.

10. Consent

By using Central Iowa Family Institute Online Services, you consent to the terms of this privacy policy.

11. Contact

All questions and concerns about your privacy or this policy can be sent to:

Central Iowa Family Institute
Attention: Compliance Department
220 W 1st St, Ste. B
Ankeny, IA 50023